Help
Contact support
A person reads and answers every message, usually within one working day.
✉support@aine.camEverything: help, change requests, refunds, privacy and data requests.
🏢Business and big eventsInvoices, purchase orders and events over 500 guests: use Talk to us on the pricing page.
🤝PartnersPhotographers, planners and venues: apply to the partner programme.
What to include#
- Your six-letter event code (shown under the event name and on the QR card).
- The email you sign in with.
- What you expected and what happened, with a screenshot if you can.
- For guest issues: the phone model and browser, and roughly when it happened.
Requests the team handles for you#
| Request | Why it goes through support |
|---|---|
| Changing the name, venue or occasion after the lock | One event is for one occasion. |
| A second postponement or a new date after shooting started | Use Request a new date on the Before tab. |
| Reopening after 7 days, or a second time | The reopen window has passed. |
| Moving to a same-price or smaller plan | Plans only move up online. |
| Refunds, including failed guest wish films | Handled by the AINE team through Stripe. |
| Booth add-on | Arranged per event. |
| Printed wishes book | Quoted by email. |
| Deleting a photo, an event or personal data | Privacy requests, answered within 30 days. |
On the night?
Put "EVENT TONIGHT" and your code in the subject line so it is seen first.