Frequently asked questions

AINE is a guest camera for weddings and events. Guests scan one QR code and their phone becomes a camera in the browser, with no app. Their photos, videos and wishes appear on a live wall, and afterwards you get the album, a wishes book, personal keepsakes for guests and, on Shine and Solstice, an AI highlight film.

No. Guests scan the QR code with their phone camera and tap Open camera. There is no app, no sign-in and no password. An email is only asked for, optionally, so their keepsake can reach them.

Sign in at aine.cam with a magic link, tap New event, pick the occasion, answer three questions (name, date, guest count) and create. See Create an event.

Yes. Spark is free for up to 10 guests and 50 shots, with the live wall and moderation included. Upgrade any time and everything carries over.

A few minutes to create the event. The readiness checklist (cover, magic frame, table cards, wall test) adds about 10 minutes, all optional.

Yes. It shows as a Draft until you add a date in Settings. The date drives the countdown, phases and suggested run sheet.

Only the starting defaults for review, magic frame, camera-roll uploads, languages, video length and wall layout. Everything stays editable.

The join screen and camera are available in English, 中文, Bahasa Melayu and தமிழ். You choose which to offer; each phone starts in its own language if offered. The wish studio is currently in English.

Yes, as many as you like. You can have up to three active free events at a time; paid events have no such limit.

Yes. Duplicate this event on the Before tab copies the look and setup into a new empty event on Spark. Rebook on the After tab creates next year's event.

Once the guest cap is reached, new guests see This event is full. Upgrade from the Plan card, even mid-event, paying only the difference, and they can join straight away.

Any modern smartphone. iPhone with Safari and Android with Chrome are recommended. Guests should scan with the phone's own camera app rather than a scanner inside another app.

Once the camera has opened, guests can keep shooting offline. Shots are saved on the phone and send themselves when signal returns. On iPhone the page must be open for uploads to happen, and on weak venue Wi-Fi a mobile-data connection is often more reliable.

Yes, if you allow it in Settings. Each file uses one shot. Videos over 80 MB are skipped.

Yes. Not on the wall, please in Your shots keeps all their shots off the wall. They still reach you and their keepsake.

Retake on the preview is free. After using a photo, a guest can take it back within 15 minutes, unless you pinned it. Their first 3 take-backs return the shot.

No. After their first shot they can optionally add a name so you know who to thank.

By leaving an email in Your shots. After you end the event, AINE emails each guest a personal keepsake with their own approved shots, plus the highlight film on Shine and Solstice. Delivery is by email today.

Leave their email first, let shots finish sending, then tap Not my phone at the bottom of Your shots to hand the phone back clean.

Guests see the live wall and their own shots. The full album is yours.

Your plan includes a total number of shots for the event: 50 on Spark, 600 on Glow, 3,000 on Shine and 8,000 on Solstice. By default everyone shares the pool; you can switch to a fixed number per guest.

Yes. Every photo or video is one shot.

Up to 30 seconds on Spark and Glow, up to 60 seconds on Shine and Solstice. You can set a shorter limit in Settings.

Photos are saved as high-quality JPEGs about 1600 pixels on the long side, sized to look great on the wall and in keepsakes while uploading quickly on busy venue Wi-Fi. Videos are kept as recorded.

No. A shot is spent when it is taken. Only a guest's own take-back within 15 minutes returns a shot, up to 3 times per guest.

Yes, from the Plan card: currently 10 shots for S$1.99 / US$1.99 on Spark and 50 shots for S$14.99 / US$9.99 on paid plans. You can also let guests buy more themselves, or upgrade.

Yes. Turn on Review photos before the wall shows them, and optionally auto-approve anything unreviewed after 1 to 120 minutes.

Yes. New photos and drawings are checked for unsafe content and held for your review if flagged. Wish text is checked against blocked words.

Tap Download all on the Album or After tab for a ZIP of every photo and video that is not hidden.

An optional branded finish guests can apply to photos in the camera: backdrops, a title band, your logo, borders and artwork frames. It is included on every plan.

Yes. Create a photographer link on the Team tab. Their shots appear credited to them and use the event's shot pool unless AINE has given them a separate allowance.

Open aine.cam/live/CODE on the screen's browser, or tap Open wall on the Live tab, and go full screen.

Yes. Open the wall link on each, or pair extra screens at aine.cam/wall so each can keep its own layout.

Single, Spotlight, Duo, Trio, Grid and Mosaic, plus a portrait door-signage mode. Change them live from the Live tab.

Yes. Pause guests on the Live tab. The wall keeps running and guests' cameras come back when you resume.

Yes. The corner always shows Scan to shoot, and the Scan to join cue fills the screen with the QR for 40 seconds.

No. The wall link works without signing in. Control it from your phone.

It may be waiting for approval, the guest may have opted out of the wall, it may be hidden or flagged, or you may have set a reveal time.

Shine and Solstice. It comes in vertical and widescreen formats.

After you end the event, usually within about 30 minutes. It is not made while the event is still running.

Yes. Pin shots with the heart in the Album and they lead the film. Pinning later re-cuts it.

Yes: none, a track from the AINE library, or your own MP3 or M4A up to 15 MB if you have the rights.

An online book of every approved wish with drawings, animations, signatures, voice notes and your replies. Save it as a PDF or ask for a printed quote.

Once, within 7 days of ending. After that, email support@aine.cam.

AINE ends it for you three days after the start once nothing new has arrived for 48 hours.

Yes. The one-page event report shows who joined, when the room shot, the top six photos, languages and what was delivered.

The smallest one whose guest cap fits: Spark up to 10, Glow up to 60, Shine up to 200, Solstice up to 500. More than 500? Talk to us from the pricing page.

No. You pay once per event.

Prices show in SGD in Singapore and USD everywhere else. Add ?cur=sgd to the link to switch. Each event keeps the currency it was bought in.

You pay only the difference at today's prices, for example Glow to Shine is US$40 or S$50. Everything carries over and the new cap applies immediately.

Plans only move up online. Email support@aine.cam for any other change.

On the Plan card and the After tab of paid events, issued by NXTH Pte. Ltd. No GST is charged.

The fee is refundable in full if AINE fails to deliver the core service. Email support@aine.cam with your event code.

No. One code per order. Referral codes apply to a first paid plan only.

The name, venue and occasion lock about a day after the start. Before then, change them in Settings; after, email support@aine.cam.

No. One event is for one occasion. Duplicate the event for the next one.

Choose Business on the pricing page and ask for an invoice, or email support@aine.cam.

The guest, at S$3.00 / US$2.50 per film, with their own receipt. You never pay for them.

Photos, videos and event data are stored in Singapore.

Guests keep the rights to what they capture. AINE only uses a licence to run the service for your event.

No and no.

Spark albums are kept 30 days after the event, with a reminder 14 days before deletion. Paid albums are kept indefinitely unless you set a shorter period.

Email support@aine.cam with the event code. Requests are answered within 30 days. You can hide any photo straight away.

No. It is separate from delivery; unticking it still gets guests every photo, and every marketing email has a one-tap unsubscribe.

Check spam, wait a minute and use send it again. Links expire after an hour.

Allow the camera for the page in browser settings, or open the link in Safari or Chrome instead of an in-app browser.

Refresh after a few seconds. If it persists, email support with the event code.

The event was ended. Reopen it from the After tab within 7 days if needed.

Apply at aine.cam/partners. Your clients get 10% off with your code, and you earn 10% of what they pay, held 30 days after the event and paid once your balance passes S$50.

No commission is paid on your own purchases.